You can return any item purchased on onemoda.com within 14 days of the delivery date in 4 easy steps:
1. Send an email with subject "Return Request" to orders@onemoda dot com. Please try to include your order number.
2. Wait for approval. We'll respond usually within 1-business day.
3. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
4. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.
All return conditions apply to exchanges as well.